Returns and exchanges

Returns

Try your purchase on in the comfort of your own home and let us know straightaway if you’d like a different size or a refund and we’ll arrange collection with you.

You have 15 days from receiving your order to:

Notify us and return the items in good condition, unused and with original tags still attached.

Simply email us at boutique@monacomarine-mercilamer.com and let us know your wishes. We will send you a return authorization form via email.Please print the form and include with the returned item in the box. Carefully pack the box and we will arrange the collection with you at a convenient time.

Exchanging for a new size

There’s no cost to exchange your purchase, however if you wish to try another style, simply return it for a store credit refund and purchase the new item separately.

If you simply wish to receive a new size of the same item please contact us and follow the instructions on the return authorization form indicating you wish to exchange size and we will check stock and confirm it is possible.

Refunds

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable.

Refunds will be processed on receipt of the goods and once everything has been checked and confirmed. It can take up to 10 days to receive the refund depending on your payment method.

We will contact you and let you know when this has been processed.

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